At HavenTrucks Store, customer satisfaction is our priority. We want you to be completely satisfied with your purchase, but if you are not, we offer a clear and easy return and refund policy. Please read the details below:
2.1. Returns
- Eligibility: You can return most items purchased from us within 30 days of receiving your order, subject to the conditions listed below.
- Condition of Returns: Items must be in new, unused, and resellable condition with all original packaging, tags, and documentation included.
- Return Process: To initiate a return, please contact our customer support team at info@haventrucks.store with your order number and reason for return. We will provide you with instructions for returning the product.
2.2. Non-returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized products
- Products marked as “final sale”
- Perishable goods
2.3. Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Shipping Fees: Shipping fees are non-refundable. If you receive a defective or damaged product, we will cover the return shipping costs.
- Restocking Fee: A restocking fee may apply for certain large or custom orders.
2.4. Damaged or Defective Products
- Damaged on Arrival: If the product is damaged during shipping, please contact us within 48 hours of receiving the item with a photo of the damage for a replacement or full refund.
- Defective Products: If your product is defective, you may return it for a full refund or exchange within the return window.
2.5. Exchanges
If you would like to exchange an item for a different size or model, please follow the same process as a return and place a new order for the desired product.
2.6. Final Sale Items
Items marked as final sale or clearance are non-returnable and non-refundable. Please carefully review product details before purchase.
Last Updated: January 17, 2025