Warranty Policy
At HavenTrucks Store, we are committed to providing our customers with quality products and exceptional service. This Warranty Policy outlines the coverage, terms, and conditions of warranties for products purchased from us. Please read this policy carefully to understand your rights and responsibilities.
1. Warranty Coverage
- New Trucks: All new trucks come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use. Warranty periods and conditions vary by manufacturer. Please refer to the specific manufacturer’s documentation for details.
- Used Trucks: Used trucks may include limited warranties offered by us or third-party providers. These warranties typically cover specified components for a defined period. Coverage details will be provided at the time of purchase.
- Parts and Accessories: Certain parts and accessories may include a limited warranty. Please check the product description or contact us for more information.
2. Warranty Terms
- Warranty Period: Warranty periods vary by product. The warranty period begins on the date of delivery.
- Eligible Claims: Warranty claims are valid only for defects in materials or workmanship under normal use. Warranties do not cover damages caused by:
- Accidents, misuse, or negligence
- Modifications or unauthorized repairs
- Normal wear and tear
- Environmental factors, such as rust, corrosion, or weather-related damages
- Use of improper parts or fluids
- Transferability: Warranties are generally non-transferable unless specified otherwise by the manufacturer.
3. Filing a Warranty Claim
- Step 1: Contact our customer support team at info@haventrucks.store with the following details:
- Proof of purchase (e.g., receipt or invoice)
- Description of the issue and any supporting evidence (e.g., photos or videos)
- Step 2: Our team will review your claim and provide guidance on the next steps, which may include inspection or repair.
- Step 3: If the claim is approved, we will coordinate repairs, replacements, or refunds as applicable.
4. Limitations of Liability
- No Implied Warranties: Except as expressly stated, we disclaim all implied warranties, including but not limited to merchantability and fitness for a particular purpose.
- Maximum Liability: Our liability under this warranty is limited to the repair, replacement, or refund of the defective product.
5. Additional Information
- Third-Party Warranties: For products covered by a manufacturer or third-party warranty, you must contact the respective provider directly for claims and assistance.
- Inspection Costs: In some cases, you may be responsible for inspection or diagnostic fees if the issue is found to be outside the warranty coverage.
- Shipping Costs: The customer may bear shipping costs for sending the product for repair or replacement, unless the issue is covered by the warranty.
6. Changes to the Warranty Policy
We reserve the right to update or modify this Warranty Policy at any time. Changes will be effective immediately upon posting to our website.
Last Updated: January 20, 2025
For questions or concerns about this Warranty Policy, please contact us at info@haventrucks.store.